Business Hours & Processing Times. Our online business hours are Monday - Friday, 8.30am - 4.30pm AEST. All orders are dispatched from our warehouse located in Sydney NSW and typically dispatched within 2 business days. Tracking information will be s

Business Hours &amp; Processing Times&#xA0;Our online business hours are Monday - Friday, 8.30am - 4.30pm AEST.&#xA0;All orders are dispatched from our warehouse located in Sydney NSW and&#xA0;typically dispatched within 2 business days. Tracking information will be sent once your order has been shipped from our warehouse. For all shipping enquiries, please feel free to email support@ocean-guardian.com.Our retail stockists also have a supply of Ocean Guardian products around Australia. Check our <a href="https://ocean-guardian.com.au/pages/locate-a-retailer" rel="noopener noreferrer" target="_blank">Store Locator</a> to find your nearest store.AUSTRALIA&#xA0;All Australian orders online orders are shipped via Australia Post. Shipping times vary depending on which state you are in.&#xA0;We offer FREE shipping on all orders over A$200.For orders under $200, shipping is charged at a flat rate of $12.NEW ZEALANDAll New Zealand orders are shipped via TNT and costs are calculated at checkout. Please allow 3-10 business days for shipping.New Zealand customers will be responsible for foreign fees &amp; taxes in their own countries.OTHERWe will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification.If you have any questions or need some more information, please email us at support@ocean-guardian.com<a href="mailto:support@ocean-guardian.com" style="box-sizing: inherit; color: rgb(50, 155, 220); cursor: pointer; text-decoration: none;"></a>

Delivery - Australia & New Zealand

USA. All US orders are shipped via UPS or USPS. Orders are typically dispatched within 2 business days. Please allow 2-5 business days for shipping. No signature is required on delivery. We offer FREE shipping on all orders over $200. For orders unde

USA<p style="box-sizing: inherit; margin: 0px 0px 1em; padding: 0px; color: rgb(0, 0, 0); font-family: ProximaNova-Regular; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All US orders are shipped via UPS or USPS. Orders are typically dispatched within 2 business days. Please allow 2-5 business days for shipping. No signature is required on delivery.&#xA0;<p style="box-sizing: inherit; margin: 0px 0px 1em; padding: 0px; color: rgb(0, 0, 0); font-family: ProximaNova-Regular; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We offer FREE shipping on all orders over $200.<p style="box-sizing: inherit; margin: 0px 0px 1em; padding: 0px; color: rgb(0, 0, 0); font-family: ProximaNova-Regular; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For orders under $200, shipping is charged at a flat rate of $12.REUNION ISLAND<p style="box-sizing: inherit; margin: 0px 0px 1em; padding: 0px; orphans: 2; text-align: start; text-indent: 0px; widows: 2; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All Reunion Island orders are shipped via FedEx and will require a signature on delivery.<p style="box-sizing: inherit; margin: 0px 0px 1em; padding: 0px; color: rgb(0, 0, 0); font-family: ProximaNova-Regular; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Orders are typically dispatched within 2 business days. Please allow at least 3-10 business days for shipping*.<p style="box-sizing: inherit; margin: 0px 0px 1em; padding: 0px; color: rgb(0, 0, 0); font-family: ProximaNova-Regular; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Shipping to Reunion Island is incredibly expensive and is calculated at checkout.&#xA0;<p style="box-sizing: inherit; margin: 0px 0px 1em; padding: 0px; color: rgb(0, 0, 0); font-family: ProximaNova-Regular; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please be aware that orders going to Reunion Island incur a local tax of around 27%. This tax is charged by customs and applies to the total order value (including shipping). Customers are&#xA0;responsible for foreign fees &amp; taxes in their own countries.<p style="box-sizing: inherit; margin: 0px 0px 1em; padding: 0px; color: rgb(0, 0, 0); font-family: ProximaNova-Regular; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">To avoid taxes and expensive shipping, we recommend&#xA0;Reunion Island customers purchase Ocean Guardian products from local retailers,&#xA0;<a href="https://www.facebook.com/KARV-and-Co-Saint-Leu-Shape-397204790325314/" style="box-sizing: inherit; color: rgb(50, 155, 220); cursor: pointer; text-decoration: none;">Karv Surfboards</a> and <a href="https://www.ridinbox.com/" style="box-sizing: inherit; color: rgb(50, 155, 220); cursor: pointer; text-decoration: none;" title="Ridin&apos; Box">Ridin&apos; Box</a>.OTHER INTERNATIONAL<p style="box-sizing: inherit; margin: 0px 0px 1em; padding: 0px; color: rgb(0, 0, 0); font-family: ProximaNova-Regular; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All international orders are shipped FedEx and will require a signature on delivery.&#xA0;<p style="box-sizing: inherit; margin: 0px 0px 1em; padding: 0px; color: rgb(0, 0, 0); font-family: ProximaNova-Regular; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Orders are typically&#xA0;dispatched&#xA0;within 2 business days. Please allow at least 3-10 business days for shipping*.<p style="box-sizing: inherit; margin: 0px 0px 1em; padding: 0px; color: rgb(0, 0, 0); font-family: ProximaNova-Regular; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Shipping costs are based on your location and calculated at checkout.<p style="box-sizing: inherit; margin: 0px 0px 1em; padding: 0px; color: rgb(0, 0, 0); font-family: ProximaNova-Regular; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">International customers will be responsible for foreign fees &amp; taxes in their own countries.AUSTRALIA &amp; NEW ZEALAND&#xA0;<p style="box-sizing: inherit; margin: 0px 0px 1em; padding: 0px; color: rgb(0, 0, 0); font-family: ProximaNova-Regular; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please visit our online store&#xA0;<a href="https://ocean-guardian.com.au/" style="box-sizing: inherit; color: rgb(204, 204, 204); cursor: pointer; text-decoration: none;" title="Australia and New Zealand website">ocean-guardian.com.au</a>&#xA0;to shop and for local shipping information.ADDITIONAL INFORMATION<p style="box-sizing: inherit; margin: 0px 0px 1em; padding: 0px; color: rgb(0, 0, 0); font-family: ProximaNova-Regular; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification.<p style="box-sizing: inherit; margin: 0px 0px 1em; padding: 0px; color: rgb(0, 0, 0); font-family: ProximaNova-Regular; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you have any questions or need some more information, please email us at&#xA0;<a href="mailto:support@ocean-guardian.com" style="box-sizing: inherit; color: rgb(50, 155, 220); cursor: pointer; text-decoration: none;" title="email support">support@ocean-guardian.com</a>

Delivery - USA & Rest of World

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Ocean Guardian

Delivery & Returns

How does the Ocean Guardian (Shark Shield) effectively deter sharks?

Do Ocean Guardian Devices (Shark Shield) attract sharks?

What sized board can I fit the FREEDOM+ Surf to, will it fit my longboard or SUP?

Can I use the FREEDOM+ Surf on a performance surf board?

If I am wearing an Ocean Guardian (Shark Shield), but my buddy/mate is not, is he/she more prone to attack?

What types of sharks does the Ocean Guardian (Shark Shield) deter?

Can we guarantee the Ocean Guardian (Shark Shield) turns sharks away?

Does Ocean Guardian (Shark Shield) interfere with a dive computers, fish finders, cameras or GPS?

What is the depth rating of the Ocean Guardian (Shark Shield)?

Can I use the Ocean Guardian (Shark Shield) in estuarine environments?

What is the warranty period for the Ocean Guardian (Shark Shield) unit?

How can I test that the unit is working properly?

How should I store my unit considering the lithium battery?

Can I "top up" the battery when it still has some charge left in it, or does it need to be fully drained?

How do I know when the battery is getting low?

How long does the unit's battery last?

Will I get an electric shock?

Does the Ocean Guardian (Shark Shield) repel any other creatures?

Do the electrodes need to be immersed in the water for a protective field to be created?

On which part of the body is the Ocean Guardian (Shark Shield) worn?

Can the Ocean Guardian (Shark Shield) be used by children?

Who can use Ocean Guardian (Shark Shield) products ?

Do I have to leave the Ocean Guardian (Shark Shield) switched on all the time?

When should I turn on the Ocean Guardian (Shark Shield)?

Does Shark Shield Technology harm sharks?

Have Ocean Guardian products been tested as safe for humans?

What sort of testing has been done on the Ocean Guardian (Shark Shield) units?

What information do I need to ship Lithium batteries used in Ocean Guardian Products?

What happened to the 'fin system'?

Does the FREEDOM+ Surf antenna stick to the board or does it need other screws etc?

How do I move the FREEDOM+ Surf between boards, what if I have multiple surfboards?

How do you tell if the battery is on and actually working, for instance, after several months of use how will I tell if is still working and that I don't need to replace it?

Does the FREEDOM+ Surf require maintenance?

How do you know that the new FREEDOM+ Surf is as effective as the existing proven Ocean Guardian products?

Can I move my antenna to another board?

What happens if I damage my decal antenna?

If the battery only lasts for 4-5 hours, how would you know when it's turned on and when it runs out of battery?

Which product is best for kayaking?

Does the carbon fiber in my surfboard effect the FREEDOM+ Surf?

Can I install a FREEDOM+ Surf on a board with channels?

What is the physical size / dimension of the FREEDOM+ Surf tail pad antenna's?

What is the output voltage / current / frequency of the electrical field of the Shark Shield?

Does Ocean Guardian effect carbon fibre diving fins?

Does Ocean Guardian (Shark Shield) offer sponsorship or testing assistance?

How does Ocean Guardian (Shark Shield) compare to magnet shark repellents?

Can I replace the battery or repair in my Ocean Guardian device?

Can I use the new FREEDOM+ Surf on a soft board?

My FREEDOM+ does not appear to charge when placed on the charging dock?

Do I have to install the tail pad with my decal antenna?

Can I use an Ocean Guardian (Shark Shield) for water skiing or wake boarding?

What is the best solution for a kite boarding or kite surfing?

Can I use an Ocean Guardian (Shark Shield) on a body board or boogie board?

My FREEDOM+ Surf electrodes have brown stains on them?

Which Ocean Guardian (Shark Shield) should I use for fishing?

What is the difference between the FREEDOM7 and SCUBA7?

Why can't I use the FREEDOM+ Surf on a soft board?

The braid on my FREEDOM7 is damaged, what can I do?

How can I prevent getting a shock when I duck dive during spearfishing?

How do I clean the power module pins and connector after water exposure?

FREEDOM7 "C" Version

Epoxy Surfboards Decal Antenna

Can I Travel on an Airplane with my Ocean Guardian (Shark Shield)?

FREEDOM7 or SCUBA7 won't charge, what charger version do I need?

What is the difference between the FREEDOM+ Surf, FREEDOM+ Surf - SHORTBOARD, Tail Pad / Antenna and Tail Pad / Antenna - SHORTBOARD?

What is an eSPEAR?

What is the safest way to open my eSPEAR to charge?

What can I do when I feel the electrical field on my hand when holding the eSPEAR?

How do I turn off my eSPEAR, why is there no on/off switch?

How do I remove the sticker antenna from my surfboard?

Can an Ocean Guardian device cause electrolysis on my vessel?

How do I keep two BOAT01 or BOAT02 buoys apart drifting off the stern?

Can I re-glue down the female connector on the tail pad antenna?

Reunion Island Customers

My eSPEAR electrodes have brown stains on them

What is the difference between the FREEDOM+ Surf with the diamond antennas and the newer version with oblong shaped antennas?

Which device can I use with a hooka or airline for diving?

Using the FREEDOM+ Surf on a Surf Ski and Ocean Ski

BOAT01, BOAT02 & FISH01 and FISH02 Charging Cable and AC / DC Converter

BOAT01 & FISH01 Antenna Versions

Who should use the Ocean Guardian FISH01 / FISH02?

How does the FISH01 / FISH02 work?

What is the range of the FISH01 / FISH02?

Will the FISH01 scare away the fish I'm trying to catch?

Does Shark Shield Technology attract sharks?

Does the FISH01 and FISH02 require batteries or charging?

Will the FISH01 & FISH02 deter all shark species?

Has the FISH01 (FISH02) been tested?

Is the FISH01 / FISH02 guaranteed to work?

Can I use the FISH01 / FISH02 for spearfishing?

Can I use the FISH01 / FISH02 to deter other marine life such as seals or large groupers?

Will the FISH01 or FISH02 interfere with my boat equipment or other electronic gear?

How do I use and deploy the FISH01 / FISH02?

Kicker Hex Key Screw Hole

Foiling Boards & Fliteboards

BOAT Antenna on Seabed

12V DC & Solar Charging for FREEDOM7 & SCUBA7

Brown stains on your FREEDOM7

Cleaning your FREEDOM7 electrodes

Corroded Switch on FREEDOM7 or SCUBA7

Frequently Asked Questions

Service & Warranty Information - Dive and Surf Products

Service & Warranty Information - BOAT01, BOAT02 & FISH01, FISH02

Service & Warranty Information - Old / Obsolete Products

Warranty & Repair Form

Product Registration

Service & Warranty

Dive Series

Boat Series

Fish Series

Product Brochures

FREEDOM+ Surf - Installation Guides & User Manual

Surf Series User Manual

FREEDOM7 User Manual

SCUBA7 User Manual

eSPEAR User Manual

FISH01 and BOAT01 User Manual

SURF7 User Manual

Multi Device Tester User Manual

DIVE01 & FREEDOM4 User Manual

User Manuals

How to install the FREEDOM+ Surf

How to remove an old tail pad & SURF7 base plate

How to replace a FREEDOM7 Pouch

How to test your FREEDOM7, SCUBA7 and FREEDOM+

How to Video's

How Close is too Close? The Effect of a Non-Lethal Electric Shark Deterrent on White Shark Behaviour.

Response of white sharks exposed to newly developed personal shark deterrents

Effects of an Electric Field on White Sharks: In Situ Testing of an Electric Deterrent